October 2021 BlackBeltHelp’s Monthly Product Updates

Welcome back to BlackBeltHelp’s monthly product updates! 

In our quest to provide you with the best-in-industry student engagement products and services, we are continuously innovating and upgrading our technology! This has been another busy and exciting month of new client implementations along with our product enhancements.  

Here is a rundown of the updates and features that you can now take advantage of. All of this is carefully curated to further streamline the processes and help you get the most out of our products with ease. 

Have a look! 

Simplify Chatbot

Thumbs Up / Down: We have added a new feature within the conversational interface for the end user to select a thumbs up or thumbs down icon to leave feedback on chatbot responses. The thumbs down icon will prompt the user to add feedback on why they were dissatisfied. This new feature will give you the ability to see more detail on chatbot accuracy and sentiment so you can identify areas of improvement. 

Simplify Admin Dashboard & Reporting

Chatbot Response Rating Widget: We have added new widgets that give you insights to the thumbs up / thumbs down ratings within the chatbot responses.  

We are confident that these updates will prove to be beneficial and assist you meet your institution’s goals!   

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