HigherEd: Reducing Barriers and Supporting Students While Leveraging Best Practices

In the wake of COVID-19 crisis, the sudden shift of colleges and universities to online learning is likely going to continue this fall semester. This unavoidable push to deliver courses online will emerge as a reliable educational model; unlike the early haste implementation that delivered an unsatisfying educational experience to students.

As per a survey,

“75% of students are unhappy with the quality of eLearning during COVID-19.”

To turn things around, institutions are preparing high to enhance the remote learning experience for another semester. They are focusing on creating an online environment that delivers high-quality learning, including simple and seamless support to help students overcome the barriers in online learning.

Barriers to an improved online learning experience

The biggest barrier/challenge to an improved learning experience is to ensure that students navigate the technology easily. They feel anxious and isolated while using technology in learning online. According to a survey by Inside Higher Ed,

“78% of students say that the online class experience is unengaging.” 

Engaging and supporting the online/remote students add up to the list of challenges and are considered one of the biggest barriers in enhancing the online learning experience.

How delivering high-quality online support can enhance the student learning experience?

Students are more likely to succeed when they feel connected to a supportive learning environment. A successful online environment requires an advisor who can assist students for technical issues such as problems during login to the online class, Wi-Fi drops out, network connectivity issues, etc. Building an effective support structure for students who struggle while accessing their program materials requires a support partner like BlackBeltHelp who acts as a success coach to every online learner.

At BlackBeltHelp, we provide anytime, anywhere support that helps institutions in creating a virtual campus community; consisting of support services to meet and exceed the students’ expectations in resolving technical issues that arise in the online learning environment. Personalized support via the preferred delivery method (phone, email, chat, live chat) that fits the students’ needs bridges the gap between students and their convenient learning path. Therefore, access to a supportive learning environment eventually enhances the students’ learning experience.

The Bottom Line is:

To address the needs of students, institutions are continuously working on creating round-the-clock online support structures. The seamless support to common challenges for learning in an online environment allows students to access their courseware in their flexible time frame. Therefore, the ease of online learning coupled with proactive support improves learning outcomes and enhances student satisfaction.

Resources:

https://oneclass.com/blog/featured/177356-7525-of-college-students-unhappy-with-quality-of-elearning-during-covid-19.en.html

https://www.insidehighered.com/news/2020/05/27/new-resources-help-support-faculty-quality-online-instruction

https://www.insidehighered.com/views/2020/04/08/online-learning-can-only-be-viable-if-it-offers-certain-connection-points

https://www.onlineeducation.com/guide/student-support-services

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