Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which …
In the wake of COVID-19 crisis, the sudden shift of colleges and universities to online learning is likely going to continue this fall semester. This unavoidable push to deliver courses online will emerge as a reliable educational model; unlike the early haste implementation that delivered an unsatisfying educational experience to …
Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. …
Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time along with the required enrollment support. Now, the question arises: what is it …
