Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model

Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes!   Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries.   Especially, in the current hybrid model of education in which …

HigherEd: Reducing Barriers and Supporting Students While Leveraging Best Practices

In the wake of COVID-19 crisis, the sudden shift of colleges and universities to online learning is likely going to continue this fall semester. This unavoidable push to deliver courses online will emerge as a reliable educational model; unlike the early haste implementation that delivered an unsatisfying educational experience to …

4 Questions You Should Ask To Potential Student Support Service Provider

Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. …