Cut Your Help Desk Costs and Empower Your End Users with BlackBeltHelp’s Knowledge Base!

Studies reveal that approx. 70% of the customers prefer to resolve their issues on their own. BlackBeltHelp’s Lexicon is a public knowledge base which empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the resolution time. Lexicon, a self-help …

After Hours Help Desk: Who Does it best?

The reality is, computer use by students, faculty and staff isn’t a nine-to-five activity. For example, many of the students in all our institutions work part and full-time jobs to pay for their educations. They are using their computers nights and weekends. And with student success on the line, you …

3 Ways to Improve Your IT Help Desk

When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is …