After Hours Help Desk: Who Does it best?

The reality is, computer use by students, faculty and staff isn’t a nine-to-five activity. For example, many of the students in all our institutions work part and full-time jobs to pay for their educations. They are using their computers nights and weekends. And with student success on the line, you …

3 Ways to Improve Your IT Help Desk

When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is …