5 Reasons Why You Should Outsource Your IT Help Desk

Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using latest technology which increases your customer satisfaction rates …

Should You Outsource Your Help Desk or Keep It In-House?

Technology has fundamentally changed the way educational organizations function. With its infiltration in all walks of educational experience, there is increased reliance on IT processes, including customer service. Educational institutions market their robust IT support frameworks to lure prospective students and retain the enrolled ones. Good IT environment is a …

Four Reasons Why Your College Needs Live Chat

In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter and pacify …

After-Hours Help Desk Support- Does It Really Matter?

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, …

Cut Your Help Desk Costs and Empower Your End Users with BlackBeltHelp’s Knowledge Base!

Studies reveal that approx. 70% of the customers prefer to resolve their issues on their own. BlackBeltHelp’s Lexicon is a public knowledge base which empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the resolution time. Lexicon, a self-help …