Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

3 Reasons Why You Need After-Hours Support

When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. …

Are Customers Ready for Self-Service?

Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment which is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in Educational Landscape, we are looking at an age of personalized automation promoting …

Three Key E-learning Trends to Look Out for in 2018

This is an era of technological advancements. Well, we have been here for quite some time now with Siri managing our lives, various applications keeping tabs on our activities, Intelligent Machines helping us with everything ranging from simple to complex. In recent years, technology has drastically changed the way we …

5 Reasons Why You Should Outsource Your IT Help Desk

Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using latest technology which increases your customer satisfaction rates …

Should You Outsource Your Help Desk or Keep It In-House?

Technology has fundamentally changed the way educational organizations function. With its infiltration in all walks of educational experience, there is increased reliance on IT processes, including customer service. Educational institutions market their robust IT support frameworks to lure prospective students and retain the enrolled ones. Good IT environment is a …

Four Reasons Why Your College Needs Live Chat

In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter and pacify …

After-Hours Help Desk Support- Does It Really Matter?

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, …