Here’s How You Can Improve Your Retention Game

Only 46 percent of the Americans finish college once they start! It isn’t easy being a student in this fast-paced, everything-costs-an-arm-and-a-leg age. Today’s students don’t have to contend with academic challenges only. There are finances to be managed, family-school-work life balance to be achieved. You sure don’t want to further …

Adaptive Learning – Because One Size Doesn’t Fit All!

Adaptive Learning – Because One Size Doesn’t Fit All! No one can possibly deny the fact that we are moving towards a data-driven world. With the growth of technology, our abilities to mine and scrutinize data to generate actionable insights have also grown exponentially. With the insights obtained from data, …

On the Road to Increased Student Enrollments

Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time. Now, the question arises: what is it that the students want? Well, you …

3 Tips to Streamline Your Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options which are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your knowledge management game has to be really strong. …

3 Keys to A Successful IT Help Desk

Your customers define your business and the kind of support you provide shapes their opinion about you. Helpdesk thus plays a very important function in your institution’s success. It performs vital functions like executing business processes efficiently, safeguarding quicker and smoother communication, ensuring a reduction in complications in interactions, attending …

Predictive Analytics: Can It Amplify Student Success?

Higher education institutions spend millions on Student Enrollments. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

3 Reasons Why You Need After-Hours Support

When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. …