On the Road to Increased Student Enrollments

Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time. Now, the question arises: what is it that the students want? Well, you …

3 Tips to Streamline Your Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options which are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your knowledge management game has to be really strong. …

3 Keys to A Successful IT Help Desk

Your customers define your business and the kind of support you provide shapes their opinion about you. Helpdesk thus plays a very important function in your institution’s success. It performs vital functions like executing business processes efficiently, safeguarding quicker and smoother communication, ensuring a reduction in complications in interactions, attending …

Predictive Analytics: Can It Amplify Student Success?

Higher education institutions spend millions on Student Enrollments. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

3 Reasons Why You Need After-Hours Support

When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. …

Are Customers Ready for Self-Service?

Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment which is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in Educational Landscape, we are looking at an age of personalized automation promoting …

Three Key E-learning Trends to Look Out for in 2018

This is an era of technological advancements. Well, we have been here for quite some time now with Siri managing our lives, various applications keeping tabs on our activities, Intelligent Machines helping us with everything ranging from simple to complex. In recent years, technology has drastically changed the way we …