Want to Cut Help Desk Costs? Automate Password Resets.

Want to Cut Help Desk Costs? Automate Password Resets. Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to …

3 Common IT Help Desk Challenges

A robust IT support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT Helpdesk up and …

Cut Your Help Desk Costs with BlackBeltHelp’s Chatter

Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that …

The Impact of Robotic Process Automation on Help Desk

What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in absence of a human agent. It can do repetitive …

5 Top Ways a Help Desk Can Help You

IT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as knowledge Bases to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences …

Does Your Institution Need IT Support?

Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology in all realms of our lives, our expectations from it have reached a new high. We expect immediate results and simplified processes at lower costs. Technology, …

Here’s How You Can Improve Your Retention Game

Only 46 percent of the Americans finish college once they start! It isn’t easy being a student in this fast-paced, everything-costs-an-arm-and-a-leg age. Today’s students don’t have to contend with academic challenges only. There are finances to be managed, family-school-work life balance to be achieved. You sure don’t want to further …

Adaptive Learning – Because One Size Doesn’t Fit All!

Adaptive Learning – Because One Size Doesn’t Fit All! No one can possibly deny the fact that we are moving towards a data-driven world. With the growth of technology, our abilities to mine and scrutinize data to generate actionable insights have also grown exponentially. With the insights obtained from data, …