3 Tips to Streamline Your Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options which are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your knowledge management game has to be really strong. …

Are Customers Ready for Self-Service?

Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment which is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s …

Cut Your Help Desk Costs and Empower Your End Users with BlackBeltHelp’s Knowledge Base!

Studies reveal that approx. 70% of the customers prefer to resolve their issues on their own. BlackBeltHelp’s Lexicon is a public knowledge base which empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the resolution time. Lexicon, a self-help …