After-Hours Help Desk Support – Does It Really Matter?

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, …

After Hours Help Desk: Who Does it Best?

The reality is, computer use by students, faculty and staff isn’t a nine-to-five activity. For example, many of the students in all our institutions work part and full-time jobs to pay for their educations. They are using their computers nights and weekends. And with student success on the line, you …

3 Reasons Why You Need After-Hours Support

When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. …