How is AI Helping Educational Organizations Cut Costs?

After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind”. It gave him …

Want to Cut Help Desk Costs? Automate Password Resets.

Want to Cut Help Desk Costs? Automate Password Resets. Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to …

The Impact of Robotic Process Automation on Help Desk

What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in absence of a human agent. It can do repetitive …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in Educational Landscape, we are looking at an age of personalized automation promoting …