Chatbots for HigherEd: Solving Challenges While Scaling the Gaps

Touted as the next big thing, Artificial Intelligence has already carved a niche for itself in the form of chatbots for highered. In today’s world of instant gratification; bots deliver on the rising expectations of students, augment the institutional staff’s capabilities and help the institutions achieve their various goals (enrollment, engagement, …

How is AI Helping Educational Organizations Cut Costs?

After the reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it be “inefficient, inflexible kind”. It gave him the impression …

The Impact of Robotic Process Automation on Help Desk

What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in the absence of a human agent. It can do …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in Educational Landscape, we are looking at an age of personalized automation promoting …