After-Hours Help Desk Support – Does It Really Matter?

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, …

Cut Your Help Desk Costs with BlackBeltHelp’s Chatter

Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that …

On the Road to Increased Student Enrollments

Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time. Now, the question arises: what is it that the students want? Well, you …

3 Tips to Streamline Your Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options which are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your knowledge management game has to be really strong. …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …