Cut Your Help Desk Costs with BlackBeltHelp’s Chatter

Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that …

On the Road to Increased Student Enrollments

Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time. Now, the question arises: what is it that the students want? Well, you …

3 Tips to Streamline Your Knowledge Base

With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options which are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your knowledge management game has to be really strong. …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in Educational Landscape, we are looking at an age of personalized automation promoting …

Three Key E-learning Trends to Look Out for in 2018

This is an era of technological advancements. Well, we have been here for quite some time now with Siri managing our lives, various applications keeping tabs on our activities, Intelligent Machines helping us with everything ranging from simple to complex. In recent years, technology has drastically changed the way we …

5 Reasons Why You Should Outsource Your IT Help Desk

Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using latest technology which increases your customer satisfaction rates …