Higher education today is experiencing a groundbreaking shift towards student-centric processes. Driven by changing student demographics and rising student expectations, all the emphasis today is on personalization, customization and simplifying the student journey. The growing inclination towards one-stop student services is an important marker of this trend. One-stop student services …
Whether Artificial Intelligence is a genie that needs to be kept confined in a bottle or it’s a boon that humanity should be grateful to Alan Turing for, we are way past the discussion stage. AI is a tangible reality you can’t deny the existence and importance of, whatever your …
Predictive modeling is the process of using statistical techniques to extract patterns from historical data in order to predict future outcomes. From finance to healthcare, and higher education in particular, use of predictive analytics is gaining currency. Embarking on a predictive analytics journey not only helps you attain better results, …
Writing about financial aid system in one of his blog posts, Bill Gates reiterated one of his interactions with some students who described the system as “nerve-wracking” and “scary”. Consequently, Bill gates called for simplifying the entire process, starting with FAFSA – the application that carries around 180 questions about …
Changing student demographics and after-hours support: Most students today do not fall in the traditional 18-24 age cohort. They juggle more responsibilities than their predecessors, are older, earn degrees while raising families, and work full or part-time jobs to pay for their education. All of these changes in the student …
For a millennium, the sole purpose of getting an education was broadening one’s intellectual horizons, a luxury reserved only for the rich and elite. But if you look around today, that era is long gone, for good. The best and oldest universities in the world, whether the Ivy League schools …
Every year across the United States a considerable number of students are unable to complete their college degrees. A vast number of them take more than six years to do so. Surprisingly, student runaround, confusion, increased service wait-times, and unfamiliarity with the institutional processes are only a few in the …
One-stop student services, in the current academic scenario, aren’t just ornamental marketing tools, they are a must-have. A truly integrated student support experience is necessary to better assist the complex needs of today’s students. With the rapidly changing educational landscape, it becomes increasingly necessary to create a streamlined experience for …
After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind”. It gave him …
Onboarding a service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk vendor would be able to provide your end-users the support they expect from your institution. Even when you finally …
