After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind”. It gave him …
Want to Cut Help Desk Costs? Automate Password Resets. Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to …
A robust IT support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT Helpdesk up and …
Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that …
What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in absence of a human agent. It can do repetitive …
IT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as knowledge bases to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences …
Technical emergencies can arise anytime. They don’t seek your faculty’s prior permission before arriving. A projector can go awry. Your classroom laptop’s screen might go blank. There can be a network outage. Some important cables might go missing. Classroom Emergency App ensures that you are prepared when they hit you. …
Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology in all realms of our lives, our expectations from it have reached a new high. We expect immediate results and simplified processes at lower costs. Technology, …
Higher education has undergone a palpable change in the past decades with the appearance of social media, smartphones and various other technologies on the learning landscape. Artificial Intelligence is one of the key technologies in bringing about this educational overhaul. With its arrival on the scene, we are constantly moving …
Only 46 percent of the Americans finish college once they start! It isn’t easy being a student in this fast-paced, everything-costs-an-arm-and-a-leg age. Today’s students don’t have to contend with academic challenges only. There are finances to be managed, family-school-work life balance to be achieved. You sure don’t want to …
