Predictive Analytics: Can It Amplify Student Success?

Higher education institutions spend millions on student enrollments. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses …

Artificial Intelligence – Helping the Help Desk

Help desk industry has undergone a paradigmatic shift in last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The …

Are Customers Ready for Self-Service?

Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment which is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s …

Artificial Intelligence: The Next Giant Leap in Education

We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible and affordable. With the advent of Artificial Intelligence in educational landscape, we are looking at an age of personalized automation promoting …

Three Key E-learning Trends to Look Out for in 2018

This is an era of technological advancements. Well, we have been here for quite some time now with Siri managing our lives, various applications keeping tabs on our activities, Intelligent Machines helping us with everything ranging from simple to complex. In recent years, technology has drastically changed the way we …

5 Reasons Why You Should Outsource Your IT Help Desk

Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using latest technology which increases your customer satisfaction rates …

Four Reasons Why Your College Needs Live Chat

In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter and pacify …

After-Hours Help Desk Support- Does It Really Matter?

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, …

3 Ways to Improve Your IT Help Desk

When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is …