Higher education today is experiencing a groundbreaking shift towards student centric processes. Driven by changing student demographics and rising student expectations, all the emphasis today is on personalization, customization and simplifying the student journey. The growing inclination towards one-stop student services is an important marker of this trend. One-stop student …
Every year across the United States a considerable number of students are unable to complete their college degrees. A vast number of them take more than six years to do so. Surprisingly, student runaround, confusion, increased service wait-times, and unfamiliarity with the institutional processes are only a few in the …
One-stop student services, in the current academic scenario, aren’t just ornamental marketing tools, they are a must-have. A truly integrated student support experience is necessary to better assist the complex needs of today’s students. With the rapidly changing educational landscape, it becomes increasingly necessary to create a streamlined experience for …
After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind”. It gave him …
Onboarding a service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk vendor would be able to provide your end-users the support they expect from your institution. Even when you finally …
Want to Cut Help Desk Costs? Automate Password Resets. Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to …
A robust IT support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT Helpdesk up and …
Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that …
What is Robotic Process Automation? An average knowledge employee working on the backend processes has a lot of repetitive and mundane tasks. Robotic Process Automation (RPA) is a type of software that mimics human actions in carrying out these tasks in absence of a human agent. It can do repetitive …
IT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as knowledge Bases to resolve problems quickly so that end-users of an organization can get back to their usual operations. The information gathered during problem resolution can help resolve future occurrences …
